Obtain a Username & Password from Master Image by contacting us at (205) 871-8781.

Using your web browser, go to

Our server does not support Anonymous log-on, so you will have to enter the Username and Password supplied by Master Image.

Once you are logged on to our system you will see two folders in your FTP browser window: Upload and Download. Please place your files in or retrieve your files from the appropriate folder and exit the system. Contact Master Image with any questions.


Media Accepted (Mac OS 9 & Windows):

Program Requirements:
Include all photos and artwork used to prepare your files.

  • Adobe Illustrator 9.0 (.eps, .ai, .wmf)
  • Adobe Photoshop (.psd, .tif, .jpg) – If created entirely in
    Photoshop please leave the file in layers, do not flatten the image.
  • Adobe Acrobat (.pdf) (high resolution)
  • QuarkXpress 5.0 (.qxd)

Font Requirements:

  • Include all fonts (screen, printer & true type) used in the creation
    of your artwork.
  • For vector images (illustrator) create outlines/convert to paths all
    fonts used.

Image Requirements:

  • Convert all files into CMYK format. Include any PMS color used in
    your artwork.
  • Please scale work in proportion to final output size.
  • When sending a scanned image, make sure it is scanned at 300dpi or
    higher. If you are sending artwork for us to scan, please provide a
    flat piece of art with no folds or wrinkles as large as possible on a
    8.5" x 11" sheet of paper. (Artwork pulled from websites are very poor
    quality for printing and is not preferred. Images are basically made
    up of many "dots". The resolution of that image is measured by the
    number of dots per inch (dpi). The higher the DPI the more clearer and
    detailed the image becomes.)

Good (Sharp)

Bad (Pixilated)